Business Terms and Conditions
I. Introductory Provisions
These Terms and Conditions (T&C) are issued by Cyber Drone Components s.r.o., Id. No. 23093501, VAT No. CZ23093501, with its registered office at Slévárenská 409/16, Mariánské Hory, 709 00 Ostrava, according to Section 1751 of Act No. 89/2012 Coll., Civil Code, as amended. They regulate all contractual relationships between the Seller and Buyers, whether business customers (B2B) or consumers (B2C). By placing an order, the Buyer confirms that they have read and accepted these T&C.
II. Definitions
For the purpose of these T&C:
- B2B means a business customer, i.e. a legal entity or a natural person acting within the scope of their business activity or profession.
- B2C means a consumer, i.e. a natural person acting outside their business activity or profession.
III. Governing Law
These T&C and all contractual relationships are governed by Czech law, particularly Act No. 89/2012 Coll., the Civil Code, as amended. For international trade, English may be used as the contractual language, unless agreed otherwise.
IV. Registration and User Account
1. To place orders through the Seller’s e-shop, the Buyer must register an account. By registering, the Buyer agrees to these T&C and consents to the use of their email address for marketing purposes such as newsletters.
2. The Buyer is obliged to keep login details confidential and is responsible for all activities carried out under their account.
V. Orders and Contract Conclusion
1. Orders can be placed through the e-shop after registration, by email, or in writing. Before sending an order, the Buyer has the opportunity to review and correct it. After submission, the order is binding.
2. An order is considered received only after full payment of the purchase price. The Buyer receives an email confirmation once payment is credited to the Seller’s account.
3. The purchase contract is concluded at the moment the goods are dispatched by the Seller. Up until dispatch, the Seller may contact the Buyer to clarify details or propose modifications. Orders may be cancelled or changed only with the Seller’s consent, unless the Buyer is a B2C customer exercising the statutory right of withdrawal.
VI. Prices and Payment Terms
1. Prices are listed exclusive of VAT. VAT and delivery costs are added according to applicable law. The Buyer is informed of the total price including all charges before completing the order.
2. Payment method: bank transfer only. The Buyer is obliged to pay within 14 days of placing the order. If payment is not made within this period, the Seller may cancel the order.
3. The order is considered accepted only after full payment is received. Ownership of the goods transfers to the Buyer only upon full payment.
VII. Shipping and Delivery
1. Goods are shipped from the Seller’s registered office or another location designated by the Seller. For international deliveries, the applicable INCOTERMS clause specified in the order confirmation applies.
2. Delivery dates are stated on the website and in the order confirmation. The Seller reserves the right to adjust delivery times for goods not in stock. If the new delivery period is more than twice the original delivery period stated on the website, the Buyer has the right to withdraw from the contract, if permitted by applicable law.
3. Risk of loss or damage passes to the Buyer upon acceptance of goods or handover to the first carrier. The Buyer must inspect the goods upon delivery and note any visible defects or discrepancies in the delivery note.
4. If the Buyer refuses to accept properly delivered goods, they must compensate the Seller for associated costs. The Seller may resell the goods after providing an additional reasonable deadline.
5. The Seller is not liable for delays caused by force majeure such as natural disasters, strikes, or customs delays.
VIII. Warranty and Complaints
1. The Seller guarantees that delivered goods are free from defects and conform to specifications. Warranty is 24 months for B2C and 12 months for B2B, unless otherwise agreed.
2. Complaints may be submitted using the online form at www.componentas.eu or by email to info@componentas.eu. The complaint must include proof of purchase and a description of the defect.
3. Costs of returning goods under complaint or withdrawal are borne by the Buyer. If the Buyer does not return the goods, the purchase price will not be refunded.
4. If returned goods are damaged or incomplete, the refunded amount may be reduced by the costs of restoring the goods to their original state.
5. The Seller will decide on complaints within 30 days.
6. Warranty does not cover defects caused by improper installation, misuse, unauthorized modifications, electrostatic damage, normal wear and tear, or other external causes. Warranty for batteries and battery systems is limited to the conditions set by the manufacturer.
7. If the Buyer or a third party modifies the goods without the Seller’s consent, warranty rights expire.
8. For services resold by the Seller that are not its own, liability rests with the service provider.
IX. Contractual Sanctions and Withdrawal
1. In case of late payment, the Seller may charge statutory interest and a contractual penalty of 0.05% of the owed sum per day.
2. If the Buyer is in arrears for more than 30 days or becomes insolvent, the Seller may withdraw from the contract immediately and demand return of unpaid goods.
3. If the Buyer delays acceptance of goods, they must compensate the Seller for related costs. The Seller may resell the goods after providing an additional deadline.
4. The Seller’s liability for damages is limited to 50% of the net purchase price, except where B2C laws provide otherwise.
X. Intellectual Property
The purchase of goods does not grant the Buyer any rights to the Seller’s trademarks, logos, patents, designs, or documentation. Any use requires prior written consent from the Seller.
XI. B2C Rights
1. B2C customers may withdraw from distance contracts within 14 days of delivery without giving reasons.
2. Goods must be returned within 14 days of withdrawal. Costs of returning goods are borne by the B2C customer.
3. Refunds are made within 14 days of the Seller receiving returned goods, reduced if goods are damaged or incomplete.
4. Exceptions: withdrawal is not possible for goods made to order, customized items, perishable goods, or hygienic goods once unsealed.
5. B2C customers have a statutory 24-month warranty period for defects.
6. In case of disputes, the B2C customer may contact the Czech Trade Inspection Authority (www.coi.cz) or use the EU ODR platform.
XII. Privacy and Personal Data
Personal data is processed in accordance with GDPR. Details are available in the Privacy Policy on the Seller’s website.
XIII. Changes to Terms and Conditions
1. The Seller reserves the right to amend or supplement these T&C at any time.
2. The new version of the T&C will be published on the Seller’s website and will state its effective date.
3. For orders already placed, the version of the T&C effective at the time of the order shall apply, unless the Buyer expressly agrees to the new version.
4. If the changes materially affect the rights and obligations of B2C customers, the Seller will notify them by email or through their user account.
XIV. Final Provisions
1. These T&C are published on the Seller’s website and valid in their current version.
2. If any provision becomes invalid, the rest remain valid.
3. Documents sent by post, courier, or email are considered delivered on the third day after sending, unless returned undelivered.
4. B2B disputes may be resolved by the Arbitration Court of the Czech Chamber of Commerce and Agrarian Chamber. B2C disputes are resolved by Czech courts according to the consumer’s domicile.
5. Contracts are governed by Czech law and not concluded under distress or disadvantageous conditions.