Orders
Below are some of are common questions about orders
Do I need to create an account to place an order?
Yes, an account is required. It keeps your order history, invoices, and technical documentation in one secure place and helps us process your requests faster.
How long does delivery take?
Delivery time depends on the specific product. Most items are built or assembled after the order is placed, so shipping is not always immediate. You will find the expected lead time listed on each product page.
What payment methods do you accept?
We currently accept bank transfers only. After completing your order, a QR code with payment details will be displayed on the screen, and you’ll also receive the same information by email. Once the payment is received, we’ll process your order and ship the products as soon as possible.
Can I get a pro-forma invoice?
Of course. If you need a pro-forma invoice, just contact us at info@componentas.eu or via the chat window. We’ll send it to you right away.
Do you offer volume discounts?
Yes. Discounts for larger volumes or repeated orders can be arranged. Feel free to contact us with your requirements and we will prepare an individual offer.
Products
Below are some common questions about our products
Are all products really made in Europe?
Yes. All products in our portfolio are manufactured exclusively in Europe.
Can you help me choose the right product for my project?
Absolutely. We offer free consultations. Just contact us and we’ll help you select the right solution for your setup.
Do you provide datasheets and technical documentation?
Yes. Datasheets and documentation are available on each product page. If you can’t find the information you need, just reach out to us and we’ll provide it.
Do you offer custom development or product testing?
Yes. We have our own testing facilities and can provide tailored testing services. We can also arrange custom product development in cooperation with our manufacturing partners. Contact us to discuss the details.
Do you provide datasheets and technical documentation?
Yes. Datasheets and documentation are available on each product page. If you can’t find the information you need, just reach out to us and we’ll provide it.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Which countries do you ship to?
We ship worldwide, except to the Russian Federation and countries listed on the EU sanctions list.
How do you handle customs and duties?
Customs duties and import taxes are the responsibility of the customer, according to local regulations. We provide all the necessary documentation to make the process as smooth as possible.
Can I use my own shipping account?
Yes, if you prefer to ship on your own account, please contact us (info@componentas.eu) and we’ll arrange it.
What is your warranty policy?
Our standard warranty is 1 year for B2B customers and 2 years for B2C. Please report any issue using the warranty claim form on our website, and we will arrange the next steps with you.
What if I receive a defective or damaged item?
Please contact us immediately via the warranty claim form. We’ll arrange a replacement or another solution without delay.